Privacy policy

Last updated: February 27, 2026

Twin Maids Cleaning (“Twin Maids,” “we,” “us,” or “our”) operates this website and provides residential and light commercial cleaning services (the “Services”). Our website is powered by Shopify, which enables us to securely offer online booking and payment processing.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, book a cleaning service, communicate with us, or otherwise interact with our Services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

Contact Information

  • Full name

  • Email address

  • Phone number

  • Service address

  • Billing address

Payment Information

  • Credit or debit card information

  • Payment confirmation details

  • Transaction history

(All payments are securely processed through Shopify and its payment providers. We do not store full credit card numbers.)

Booking Information

  • Type of cleaning service selected

  • Appointment date and time

  • Home size and condition details

  • Add-on services requested

Communications

  • Messages you send to us

  • Customer support inquiries

  • Feedback or reviews

Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and interactions with our website

This information may be collected directly from you or automatically through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

Provide Cleaning Services

  • Process bookings

  • Confirm appointments

  • Process payments

  • Send service reminders

  • Communicate about your appointment

Improve Our Services

  • Understand customer preferences

  • Improve website performance

  • Enhance booking experience

Customer Support

  • Respond to inquiries

  • Resolve disputes

  • Address service concerns

Marketing Communications

  • Send promotions or special offers (you may unsubscribe at any time)

Legal & Security Purposes

  • Prevent fraud

  • Enforce our policies

  • Comply with applicable laws

How We Share Information

We do not sell your personal information.

We may share information with:

Shopify

Our website is hosted by Shopify. Shopify may process your information to operate and improve the platform. You can review Shopify’s Privacy Policy at:
https://privacy.shopify.com

Payment Processors

To securely process transactions.

Service Providers

Such as:

  • Booking software providers

  • Email service providers

  • Analytics services

Legal Authorities

If required by law or to protect our rights.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic

  • Support marketing efforts

You can adjust your browser settings to disable cookies; however, some features may not function properly.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

To exercise any of these rights, please contact us at:

📧 twinmaidscleaning@gmail.com

We may need to verify your identity before processing your request.

Children’s Privacy

Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

Security

We use commercially reasonable safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

International Transfers

Our website is hosted through Shopify, and your information may be processed outside of your state or country, including Canada or other jurisdictions where Shopify operates.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: twinmaidscleaning@gmail.com